When I try to convert an MSG (saved email) file to PDF, by right-clicking the file and then choosing PDF 24 > Convert to PDF, I get this error:
"Error while converting to PDF
The file 'test.msg' could not be printed on the PDF printer to convert it to PDF. There is probably no program installed or registered that can open and print this file type.
Please perform the conversion manually. Open the file with a suitable program and print it on the PDF24 PDF printer."
I'm not able to use the online version or print each one to PDF manually because I need to convert large volume of MSG files and keep the PDF file name the same as the MSG file name.
I've tried this on the new and old Outlook desktop apps, and tried it on a different PC with different accounts etc.
Other troubleshooting:
Confirmed manual printing from Outlook to PDF24 PDF Printer works.
Confirmed PDF24 Creator is on the latest version.
Repaired Microsoft Office installation with no change.
Verified .msg association:
.msg = Outlook.File.msg.15
Verified Outlook open verb:
OUTLOOK.EXE /f "%1"
Verified Outlook print verb:
OUTLOOK.EXE /p "%1"
Confirmed HKCR\Outlook.File.msg.15\shell\print\command exists and is correctly configured.
Tested Outlook print command directly (OUTLOOK.EXE /p file.msg) and confirmed it prints successfully.
Confirmed right-click Print functionality for .msg files works.
Checked default printer configuration during troubleshooting.