can't create any doc on win7

[maoz.da]

Hi,
I very much liked pdf24 and used it for private needs on my previous computer which ran XP OS.
I moved to a newer Lenovo laptop which runs win 7 and installed pdf24 but it just can't laod any document, getting following error:

"An error occurred while creating a document.
Reason:"

That's it. can't do anything beside opening the program... 🙁
Please help.. 🙄

[pdf24]

Hi,

please open the application, hit the F12 button to open the console and then try to load your file. Then you will get some information of the load process. Please copy and paste that here.

[maoz.da]

I copied here all I got in the console but I think nothing had change when I tried to load the file...

ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\מעוז\AppData\Roaming
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=MAOZ-N500
ComSpec=C:\Windows\system32\cmd.exe
FP_NO_HOST_CHECK=NO
GS_DLL=C:\Program Files\PDF24\gs\bingsdll32.dll
GS_LIB=C:\Program Files\PDF24\gs\bin;C:\Program Files\PDF24\gs\lib;C:\Program Fi
les\PDF24\lib;C:\Windows\Fonts
HOMEDRIVE=C:\
HOMEPATH=Usersמעוז
LOCALAPPDATA=C:\Users\מעוז\AppData\Local
LOGONSERVER=\MAOZ-N500
NUMBER_OF_PROCESSORS=2
OS=Windows_NT
Path=C:\Program Files\PDF24;C:\Program Files\PDF24\gs\bin;C:\Program Files\PDF24
gslib;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program F
iles\NVIDIA Corporation\PhysX\Common;C:\Program Files\PC Connectivity Solution;
C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\Wind
owsPowerShell\v1.0;C:\Program Files\Windows Live\Shared;c:\Program Files\Micros
oft SQL Server\90\Tools\bin
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 6 Model 23 Stepping 10, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=170a
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\Windows\system32\Windows\PowerShell\v1.0\Modules
PUBLIC=C:\UsersPublic
SESSIONNAME=Console
SystemDrive=C:\
SystemRoot=C:\Windows
TEMP=C:\Users\3971~1\AppData\Local\Temp
TMP=C:\Users\3971~1\AppData\Local\Temp
USERDOMAIN=MAOZ-N500
USERNAME=מעוז
USERPROFILE=C:\Users\מעוז
windir=C:\Windows

[pdf24]

Hmm yes, I can't see anything except the initial info stuff. Can you use the PDF printer or can you print a file on the PDF24 PDF printer in order to see whether that part works?

If that works, try too save that printed file. If that doesn't work open the console before you save and send us the output.

[Author]

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