Print error 9.0.3

Home Forums PDF24 Creator General Print error 9.0.3

Viewing 15 posts - 1 through 15 (of 20 total)
  • Author
    Posts
  • #6310
    acidvenom
    Participant

    Hi,

    there's an error when printing PDF on version 9.0.3 (see pic).

    Windows 1909 x64

    COMODO Antivirus installed

    #6311
    gavoz
    Participant

    Hi,
    Getting the same error here.
    Windows 10 Enterprise (different builds) and Kaspersky Endpoitn Security 11.2.0.2254.

    Thanks,

    Andrea

    #6312
    Vincent D
    Participant

    Hi,

    we faced the same problem.

    I discovered that the new version 9.0.3 is missing a folder with the Ghostscript executable in it. So i downloaded ghostscript, installed it and copiedĀ  the folder C:\Program Files (x86)\gs\gsx.xx\bin to C:\Program Files (x86)\PDF24\gs\bin

    That fixed it for me.

     

    #6313
    acidvenom
    Participant

    ThanksĀ Vincent D

    I rolled back for 9.0.2 and gonna wait for 9.0.4

    #6314
    gavoz
    Participant

    Hello,
    thanks Vincent.

    I fixed it too.

    In a different way but the root cause is the same discovered by you.
    Basically in the C:\Program Files (x86)\PDF24\gs\ folder the bin folder is missing.

    I think it's due to an error during the update (and the 9.0.3 solved a problem with GS...).
    If you uninstall the installed version and then install the new one, the bin folder is created correctly.

    Thanks,

    Andrea

    #6315
    acidvenom
    Participant

    I've made a test with fresh VM and newly installed 9.0.3 faced the same error.

    Maybe I have to redownload msi. Yeah, forgot to mension that I use it.

    P.S.: No, msi's are equal

    #6316
    gavoz
    Participant

    Hello,
    strange.

    I performed these steps (uninstall/reinstall) on several machine and the bin folder has been created succesfully.

    Andrea

    #6320
    acidvenom
    Participant

    Version 9.0.4 - same issue with gs/bin after upgrade.

    Program repair or manual folder copy should fix it but it's no good.

    Tested on MSI installer.

    #6322
    acidvenom
    Participant

    OK, I've done some research.

    The issue persist in domain and only while upgrading through MSI.

    Log file is here.

    #6324
    gavoz
    Participant

    Hello,
    thanks for the update.

    Andrea

    #6336
    spheron
    Participant

    Hello @all,

    are there any news on this? We stuck on V9.0.2 as of this error with the MSI Installer. Should we use the EXE Installer?

    Greetings
    Marco

    #6337
    acidvenom
    Participant

    Sorry, no updates. Awaiting for 9.0.5 or something.

    #60204
    Stefan Ziegler
    Keymaster

    Can anyone of you give me a short instruction on how I can reproduce this? Then I can test this too.

    #60227
    spheron
    Participant

    Hello Stefan,

    install V9.0.2 via MSI:

    msiexec.exe /I "pdf24-creator-9.0.2.msi" /qn /L* "c:\windows\temp\pdf24_install.log" AUTOUPDATE=No DESKTOPICONS=No FAXPRINTER=No REGISTERREADER=No

    V9.0.2 is working normal.

    After that, reboot and install V9.0.4 (MSI) with the same command.

    This results (for me) in the error message you see in the first post.

    Greetings
    Marco

    #60242
    spheron
    Participant

    Hello Stefan,

    tried upgrade with the V9.0.5 MSI Version... Results in the same error as described above at printing a word document ("Error creating final PDF file")

    Greetings
    Marco

     

Viewing 15 posts - 1 through 15 (of 20 total)
  • You must be logged in to reply to this topic.