PDF24 printers report "The system cannot find the file specified"

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  • 2024-12-01 at 14:31 #63722
    x26578
    Participant

    PDF24 virtual printers (including PDF24 printers and PDF24 Fax printers) all report the error under Windows 11 23H2: "The System Cannot Find the File Specified" even if the PDF24 tray is on, Upgrade to the latest version (11.21.0),reinstall the virtual printer and reinstall the whole software still reports the error, I hope you can fix this bug as soon as possible, thank you!

     

    2026-10-30 at 17:22 #65363
    PDF24 Support
    Moderator

    Hello,

    sorry for the late answer. The classic PDF24 printers send their print jobs to the Windows service "PDF24" (printer port \\.\pipe\PDFPrint, for the fax printer \\.\pipe\FaxPrint). If this service is not running, the port does not exist, and printing fails with an error like this one. The PDF24 tray icon belongs to a different process, so the error appears even if the tray icon is visible.

    Please check:

    1. Open the Windows services (services.msc), find the service "PDF24" and start it. Its startup type should be "Automatic".
    2. Alternatively, start it in a command prompt opened as administrator with net start pdf24.
    3. In the printer properties (Ports tab), the PDF24 printer should use the port \\.\pipe\PDFPrint.

    More in the manual: https://creator.pdf24.org/manual/11/#131-the-pdf-printer-is-not-working-properly-print-jobs-are-stuck-in-the-print-queue-what-to-do

    If the service does not start with error 1053, the fix will come with the next version.

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