PDF24 Toolbox shows an error after installing 11.18.0, Launcher works

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  • #63509
    giovannivicenza
    Participant

    installed pdf24-creator-11.18.0-64.exe 348.643 KB

    PDF24Launcher works normally

    but PDF24Toolbox does not

    see error

    #65474
    PDF24 Support
    Moderator

    Hello,

    the error code 0x80080005 comes from WebView2, the Microsoft component the PDF24 Toolbox uses to display its window: WebView2 could not be started. Version 11.18.0 is quite old, so please first install the current version: https://tools.pdf24.org/en/creator

    If the error still occurs, open the PDF24 settings (for example in PDF24 Creator under Tools > Preferences), go to the page "Components" and set WebView2 to "Installed system version". This uses the Microsoft Edge WebView2 Runtime installed in Windows, which you can get from Microsoft if it is missing: https://developer.microsoft.com/microsoft-edge/webview2/

    With the next version, PDF24 switches to the WebView2 installed in Windows automatically if the bundled one does not start.

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