Error printing on PDF24 message

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  • 2020-08-12 at 18:49 #60318
    tanda7684
    Participant

    I'm getting the message "Error printing on PDF24". And no pdf is printed.

    I've tried reinstalling pdf24.

    I assume this is due to a windows update. Is there any workaround or fix?

    Running win 10 2004 19041.450

    Thanks!

    2020-08-13 at 06:34 #60320
    rogerval
    Participant

    Hi everyone,

    I'm having the same problem; when I attempt to print a document to PDF I get the message "Error printing on PDF24" and "The printer couldn't print <my document name here>".

    I'm using Windows 10 Pro version 1909 OS build 18363.1016 and I too suspect that this is due to a Windows update, which in my case happened yesterday, the same day I started having this problem.

    Happy to help with debugging.

    Thanks and kind regards,

    Roger V.

    2020-08-13 at 09:26 #60322
    Stefan Ziegler
    Keymaster

    PDF24 Creator 9.2.0 is available for download. Please install and check if the problem is solved.

    2020-08-13 at 12:01 #60324
    rogerval
    Participant

    Hi Stefan,

    Thanks for releasing the update so promptly. 🙂

    I installed it, and I saw that when I tried to print from within another program, I didn't have a choice of pdf24 printer, only pdf24 fax.

    Manually uninstalling the old version first, then installing the new version, seems to have fixed that little problem.

    Kind regards,

    Roger V.

     

    2020-08-13 at 14:34 #60325
    tanda7684
    Participant

    The update fixed it. Thank you so much! You guys are great!

    2020-08-13 at 18:40 #60327
    cyockey
    Participant

    I installed the update and it fixed the error.  However, I have the printer set to automatically save files to a folder.  Now sometimes it prints to the folder, but other times the PDF24 assistant pops up requiring me to manually save the PDF.

    2020-08-18 at 14:51 #60337
    sunnym
    Participant

    I am also experiencing Printing problem when using PDF24 Creator with Win 10.

    However this issue is not seen with Windows Server 2012/2016. Can you kindly suggest if Windows Server 2012/2016 are also impacted and if it is necessary to upgrade for Windows Server too. I don't wish to upgrade tool on server(s) if it is not broken.

    2020-11-06 at 01:13 #60377
    adrh
    Participant

    Hi,

    I just experienced this issue. I have installed 9.2 but the issue did not go away. Rolling back update KB4580980 seems to have resolved the issue for me. Can you please confirm if there will be a fix for this because at the moment we have paused some updates that we would prefer be applied.

    Thanks,

    Aaron

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