Error message in Outlook when sending a PDF by email

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  • Author
    Posts
  • #63836
    frosta
    Participant

    Hello,

    Im getting this error when I try to send a PDF via email. How do I fix this?

    #63837
    frosta
    Participant

    heres the error it didnt get sent "The following files weren't attached because they're empty: est.pdf, no_name, no_name"

    #65278
    PDF24 Support
    Moderator

    Hello,

    this message comes from the new Outlook. PDF24 Creator supports the new Outlook since version 11.28.0, with the email interface "Outlook New".

    1. Update PDF24 Creator to the latest version: https://tools.pdf24.org/en/creator
    2. Open the PDF24 Settings (PDF24 icon in the notification area of the taskbar › Settings).
    3. On the page "Email Interface" choose "Outlook New".

    Then send the PDF again. With "Outlook New", PDF24 hands the email over as an EML file, so your Outlook signature is not added automatically.

    If the attachments are still empty after that, please let us know here.

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