pdf24-reader.exe crashes

[akobus823]

Since version 11.13.1 the pdf24-reader.exe  crashes with following error:

Faulting application name: pdf24-Reader.exe, version: 11.13.2.0, time stamp: 0x64b14835
Faulting module name: Unknown!NtUserSetWindowsHookEx, version: 6.3.9600.21074, time stamp: 0x64a390bd
Exception code: 0xc0000139
Fault offset: 0x00000000000ed1b0
Faulting process ID: 0x8138
Faulting application start time: 0x01d9bad7aa0075df
Faulting module path: Unknown
Report ID: e7bccbb8-26ca-11ee-8142-1418773f4903
Faulting package full name:
Faulting package-relative application ID:

I've tested with replacing pdf24-reader.exe  file from an older version and all is good.

It is a problem on Windows Server 2012 R2

[Stefan Ziegler]

With all PDF files or with a specific one? If for a specific one, please send the file to forum@pdf24.org for further investigation.

[akobus823]

Hi, it is not about the pdf files. We are not able to start the Reader at all via Launcher or via exe file - pdf24-reader.exe.
It crashes immediately. I was testing both 11.13.1 and  11.13.2 and result is same.
I installed one of the previous versions on my laptop, took the pdf24-reader.exe and replaced the file in the installation of 11.13.1 and then it starts (dirty workaround).

It seems to be a problem with Windows Server 2012 (or Server in general).

[akobus823]

And apologies, now I see I have started this in a wrong category.
Is is a problem with PDF24 Creator.

[akobus823]

Any chance this could be investigated? I can provide more details if needed.

[Stefan Ziegler]

Which PDF24 Reader version works for you?

Error is caused by NtUserSetWindowsHookEx. Do you have a security application installed which causes this issue?

Is it a plain Windows Server 2012 R2 version or do you have installed any other software which would be problematic here? 

[akobus823]

The one I took .exe file from is pdf24-creator-11.12.1-x64

We do have Trend Micro Deep Security running and it's not been a problem so far.

It is a Windows Server 2012 R2 and we have other SW installed but it's been stable so far.

[akobus823]

Is there specific files in the deployment which should / could be excluded from Deep Scan security? I've got this question from our Security team.

[Stefan Ziegler]

PDF24 Reader changes between the latest version and version 11.12.1 are:

PDFium updated to BRANCH chromium/5846

• Faster text selection
• Jump targets now better visible
• Printing multiple PDFs via command line
• PDF24 Reader now takes into account the DPI of the monitor

Not many changes. Hard to tell which one is causing the problem. Only the PER_MONITOR_DPI_AWARE change affects the start behavior of the reader. Can this be a problem for you?

 

[akobus823]

Hard to tell if this change could cause that. I will try to catch this with some tools to see when exactly it crashes.

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