Scanning: PDF24 closes when selecting the Samsung SCX-4216F

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  • 2022-12-02 at 22:09 #63010
    fabrizio
    Participant

    Good evening.

    PDF24 doesn't scan with Samsung SCX-4216F.

    How can I do?

    2022-12-05 at 08:24 #63011
    Stefan Ziegler
    Keymaster

    Do you have installed a TWAIN driver for that device? This is required in oder to import from such devices.

    2022-12-15 at 19:08 #64513
    fabrizio
    Participant

    Yes, but I have also installed the driver of another printer and when I choose the printer SCX (the second choice) PDF24 closes.

    2026-10-31 at 23:35 #65822
    PDF24 Support
    Moderator

    Hello,

    scanning has been improved several times since 2022, so please update to the current version of PDF24 Creator first.

    When you start the import from a scanner, the window "Select source" lists the scanners in groups (x86, x86 MS, x64). The same scanner can appear in more than one group, because PDF24 can load its driver in different ways. If PDF24 closes when you choose the SCX-4216F in one group, please try its entry in another group.

    If PDF24 still closes with every entry, please let us know here which entries you see for the scanner and which one you chose.

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