Send To Email Functionality - PDF24 v6.6.0

[elfabit]

Hi,

We use PDF24 at our business. I have just rolled v6.6.0 out on a new build and it appears the Send to Email functionality isn't working with Outlook 2013 and Windows 7 x64.

When I send a printout from Word 2013 to the PDF24 printer, and then attempt to use the PDF24 assistant to "Send by Email" the PDF assistant hangs and stops responding.

I have tried this on one of my user's PC's (no admin rights) and my own PC (admin rights) and the issue is present on both machines.

Let me know if you need any further information. Is there a way of troubleshooting the issue?

Thanks

Alastair

[pdf24]

Hi,

just tested on my machine without problems. I also use Windows7 x64 but the x86 version of Outlook.

Do you use the x64 version of Outlook?

PDF24 uses the MAPI.dll to forward the file and some other information to the email application.

[elfabit]

Hi,

No we use the same version, x86 Outlook 2013

I'm running ProcMon to see if I can isolate the problem.

I can see that the c:\windows\SysWoW64\mapi32.dll is showing
as being FILE LOCKED WITH ONLY READERS

Is this the same on your Dev PC?

Thanks

Alastair

[elfabit]

Version=1
EventType=AppHangB1
EventTime=130487579619816222
ReportType=3
Consent=1
UploadTime=130487579991847501
ReportIdentifier=64707a90-01b6-11e4-b934-a0d3c12d9b39
IntegratorReportIdentifier=64707a91-01b6-11e4-b934-a0d3c12d9b39
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=pdf24-Assistant.exe
Sig[1].Name=Application Version
Sig[1].Value=6.6.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=53abf9bd
Sig[3].Name=Hang Signature
Sig[3].Value=6571
Sig[4].Name=Hang Type
Sig[4].Value=1
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=65716cd599b13f8e687131b775c12c30
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=0280
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=0280ff512c4c8a06a3f61f4c120ad4b9
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=6571
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=65716cd599b13f8e687131b775c12c30
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=0280
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=0280ff512c4c8a06a3f61f4c120ad4b9
UI[3]=PDF24 Creator is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\PDF24\pdf24-Assistant.exe
LoadedModule[1]=C:\windows\syswow64\ntdll.dll
LoadedModule[2]=C:\windows\syswow64\kernel32.dll
LoadedModule[3]=C:\windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\windowsWinSxSx86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_72d576ad8665e853gdiplus.dll
LoadedModule[5]=C:\windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\windows\syswow64\USER32.dll
LoadedModule[7]=C:\windows\syswow64\GDI32.dll
LoadedModule[8]=C:\windows\syswow64\LPK.dll
LoadedModule[9]=C:\windows\syswow64\USP10.dll
LoadedModule[10]=C:\windows\syswow64\ADVAPI32.dll
LoadedModule[11]=C:\windows\syswow64\sechost.dll
LoadedModule[12]=C:\windows\syswow64\RPCRT4.dll
LoadedModule[13]=C:\windows\syswow64\SspiCli.dll
LoadedModule[14]=C:\windows\syswow64\CRYPTBASE.dll
LoadedModule[15]=C:\windows\syswow64\ole32.dll
LoadedModule[16]=C:\Program Files (x86)\PDF24\Language.dll
LoadedModule[17]=C:\Program Files (x86)\PDF24\Settings.dll
LoadedModule[18]=C:\windows\syswow64\SHLWAPI.dll
LoadedModule[19]=C:\windows\syswow64\SHELL32.dll
LoadedModule[20]=C:\Program Files (x86)\PDF24\MSVCP100.dll
LoadedModule[21]=C:\Program Files (x86)\PDF24\MSVCR100.dll
LoadedModule[22]=C:\windows\system32\WINSPOOL.DRV
LoadedModule[23]=C:\Program Files (x86)\PDF24\About.dll
LoadedModule[24]=C:\windows\syswow64\COMDLG32.dll
LoadedModule[25]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2COMCTL32.dll
LoadedModule[26]=C:\windows\system32\MSIMG32.dll
LoadedModule[27]=C:\Program Files (x86)\PDF24\FormatOptions.dll
LoadedModule[28]=C:\Program Files (x86)\PDF24\zlib.dll
LoadedModule[29]=C:\windows\syswow64\CRYPT32.dll
LoadedModule[30]=C:\windows\syswow64\MSASN1.dll
LoadedModule[31]=C:\windows\system32\CRYPTUI.dll
LoadedModule[32]=C:\Program Files (x86)\PDF24\OperationUI.dll
LoadedModule[33]=C:\windows\system32\IMM32.DLL
LoadedModule[34]=C:\windows\syswow64\MSCTF.dll
LoadedModule[35]=C:\Program Files (x86)f-securehipsfshook32.dll
LoadedModule[36]=C:\windows\syswow64\PSAPI.DLL
LoadedModule[37]=C:\windows\system32\uxtheme.dll
LoadedModule[38]=C:\Program Files (x86)\Hewlett-PackardHP ProtectTools Security Manager\Bin\DpoFeedb.dll
LoadedModule[39]=C:\windows\syswow64\OLEAUT32.dll
LoadedModule[40]=C:\windows\system32\VERSION.dll
LoadedModule[41]=C:\windows\syswow64\USERENV.dll
LoadedModule[42]=C:\windows\syswow64\profapi.dll
LoadedModule[43]=C:\Program Files (x86)\TeamViewer\Version9\tv_w32.dll
LoadedModule[44]=C:\windows\system32\dwmapi.dll
LoadedModule[45]=C:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpoSet.dll
LoadedModule[46]=C:\windows\system32\WindowsCodecs.dll
LoadedModule[47]=C:\windows\system32\apphelp.dll
LoadedModule[48]=C:\windows\system32\MAPI32.DLL
LoadedModule[49]=C:\windows\syswow64\SFC.DLL
LoadedModule[50]=C:\windows\system32\sfc_os.DLL
LoadedModule[51]=C:\Program Files (x86)\Common Files\SYSTEM\MS\MAPI\1033\MS\MAPI32.DLL
LoadedModule[52]=C:\Program Files (x86)\Microsoft Office\Office15\olmapi32.dll
LoadedModule[53]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15mso.dll
LoadedModule[54]=C:\windows\system32\msi.dll
LoadedModule[55]=C:\Program Files (x86)\Microsoft Office\Office\15\1033\mapir.dll
LoadedModule[56]=C:\windows\system32\ntmarta.dll
LoadedModule[57]=C:\windows\syswow64\WLDAP32.dll
LoadedModule[58]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office\15\riched20.dll
LoadedModule[59]=C:\Program Files (x86)\Microsoft Office\Office\15\EMSMDB32.DLL
LoadedModule[60]=C:\windows\system32\WSOCK32.dll
LoadedModule[61]=C:\windows\syswow64\WS2_32.dll
LoadedModule[62]=C:\windows\syswow64\NSI.dll
LoadedModule[63]=C:\windows\syswow64\CLBCatQ.DLL
LoadedModule[64]=C:\windows\system32\netprofm.dll
LoadedModule[65]=C:\windows\system32\nlaapi.dll
LoadedModule[66]=C:\windows\system32\CRYPTSP.dll
LoadedModule[67]=C:\windows\system32\rsaenh.dll
LoadedModule[68]=C:\windows\system32\RpcRtRemote.dll
LoadedModule[69]=C:\windows\system32\npmproxy.dll
LoadedModule[70]=C:\windows\system32\IPHLPAPI.DLL
LoadedModule[71]=C:\windows\system32\WINNSI.DLL
LoadedModule[72]=C:\windows\system32\dhcpcsvc6.DLL
LoadedModule[73]=C:\windows\system32\dhcpcsvc.DLL
LoadedModule[74]=C:\Program Files (x86)\Microsoft Office\Office\15\contab32.dll
LoadedModule[75]=C:\windows\system32\d2d1.dll
LoadedModule[76]=C:\windows\system32\WTSAPI32.dll
LoadedModule[77]=C:\windows\system32\WINSTA.dll
LoadedModule[78]=C:\windows\system32\DavClnt.DLL
LoadedModule[79]=C:\windows\system32\DAVHLPR.dll
LoadedModule[80]=C:\windows\system32\Secur32.dll
LoadedModule[81]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office\Software\Protection\Platform\osppc.dll
LoadedModule[82]=C:\Program Files (x86)\Microsoft Office\Office\15\MSPST32.DLL
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=PDF24 Creator
AppPath=C:\Program Files (x86)\PDF24\pdf24-Assistant.exe
ReportDescription=A problem caused this program to stop interacting with Windows.

[pdf24]

Where do you see that?
You can also send me screen-shots to forum@pdf24.org.

[elfabit]

I've emailed you the details over.

The appcrash report generated by Windows Error Reporting

and a CSV with the process information from Procmon.

Thanks

Alastair

[elfabit]

Hi Stefan,

Have you got any additional feedback based on the information I sent through yesterday?

Thanks

Alastair

[elfabit]

Hi Stefan,

I think I've found the problem.

For some reason my Shell:Sendto Mail Recipient shortcut in explorer wasn't working (possibly something to do with a chrome installation)

I recreated the shortcut in the shell:sendto folder to "Mail Recipient"
by creating a text file called MailRecipient.MAPIMail (no txt file extension)

Now Email PDF functionality is working.

Kind regards

Alastair

[Author]

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