[spheron]

Hello Stefan,

as tried around with V9.1.0 i saw, that, after i deinstalled the V9.0.2, several Reg Keys at:

\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\PDFPrint

exists after deinstallation.

So i delete the above key complete and install the V9.1.0... and voila: PDF24 works again. I tried this (Deinstall V9.0.2 / Delete Reg-Key Node / Install V9.1.0) on serveral clients and every time it works. So, for me, i have found a solution that works.

The above Reg node exist after deinstallation, probably, because i set several Reg-Keys manually with our software deployment after installation.

The question is if i had to deinstall PDF24, from now on, every time i want to install a new version... Will see on next update...

Greetings
Marco

[spheron]

Hello Stefan,

tried the 9.1.0 MSI Version. The error don't change: Printing a PDF causes "Error Creating final PDF File"

Here ist the Debug Log:

ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\XXX\AppData\Roaming
asl.log=Destination=file
CommonProgramFiles=C:\Program Files (x86)\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=XXXXXXXXXXX
ComSpec=C:\WINDOWS\system32\cmd.exe
DEFLOGDIR=C:\ProgramData\McAfee\Endpoint Security\Logs
DriverData=C:\Windows\System32\Drivers\DriverData
FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer
FPS_BROWSER_USER_PROFILE_STRING=Default
GS_DLL=C:\Program Files (x86)\PDF24\gs\bin\gsdll32.dll
GS_LIB=C:\Program Files (x86)\PDF24\gs\bin;C:\Program Files (x86)\PDF24\gs\lib;C:\Program Files (x86)\PDF24\lib;C:\WINDOWS\Fonts
HOMEDRIVE=C:
HOMEPATH=\Users\XXX
IPOFFICEADMIN_DIR=C:\Program Files (x86)\Avaya\IP Office\
IPOFFICEADMIN_VER=11.0.4100.11
LOCALAPPDATA=C:\Users\XXX\AppData\Local
LOGONSERVER=\\XXXXXXXXXXX
NUMBER_OF_PROCESSORS=4
OneDrive=C:\Users\XXX\OneDrive
OS=Windows_NT
Path=C:\Program Files (x86)\PDF24;C:\Program Files (x86)\PDF24\gs\bin;C:\Program Files (x86)\PDF24\gs\lib;C:\Program Files\AdoptOpenJDK\jdk-8.0.212.03-hotspot\bin;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files\PuTTY\;C:\Program Files (x86)\Kofax\Imgctls\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Users\XXX\AppData\Local\Microsoft\WindowsApps;C:\WINDOWS\system32\;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_ARCHITEW6432=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 158 Stepping 9, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=9e09
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files (x86)
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files\Veeam\Backup and Replication\Explorers\Exchange\;C:\Program Files\Veeam\Backup and Replication\Explorers\Oracle\;C:\Program Files\Veeam\Backup and Replication\Explorers\SharePoint\;C:\Program Files\Veeam\Backup and Replication\SQLExplorer\
PUBLIC=C:\Users\Public
SAPLOGON_INI_FILE=c:\XXX_ProgramData\SAP\saplogon.ini
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\Users\XXX\AppData\Local\Temp
TMP=C:\Users\XXX\AppData\Local\Temp
TMPDIR=C:\Users\XXX\AppData\Local\Temp
USERDNSDOMAIN=INTRA.XXXXXXXXXX.DE
USERDOMAIN=XXX
USERDOMAIN_ROAMINGPROFILE=XXX
USERNAME=XXX
USERPROFILE=C:\Users\XXX
windir=C:\WINDOWS
__COMPAT_LAYER=ElevateCreateProcess DetectorsMessageBoxErrors
================
"C:\Program Files (x86)\PDF24\gs\bin\gswin32c.exe" -dSAVER -dBATCH -dNOPAUSE -sDEVICE=pdfwrite -dPDFSETTINGS=/prepress "-sOutputFile=C:\Users\XXX\AppData\Local\Temp\PDF24\2421687_3727268706_2.pdf" -dCompatibilityLevel=1.7 -dAutoRotatePages=/PageByPage -dEmbedAllFonts=true -dSubsetFonts=true -dProcessColorModel=/DeviceRGB -dColorConversionStrategy=/LeaveColorUnchanged -dPreserveAnnots=true -dAutoFilterColorImages=true -dAutoFilterGrayImages=true -dAutoFilterMonoImages=true -r300 -dColorImageResolution=300 -dGrayImageResolution=300 -dMonoImageResolution=300 -dDownsampleColorImages=true -dColorImageDownsampleType=/Bicubic -dColorImageDownsampleThreshold=1.0 -dDownsampleGrayImages=true -dGrayImageDownsampleType=/Bicubic -dGrayImageDownsampleThreshold=1.0 -dDownsampleMonoImages=true -dMonoImageDownsampleType=/Subsample -dMonoImageDownsampleThreshold=1.0 -dPassThroughJPEGImages=false -c " <</ColorImageDict <</QFactor 0.25 /Blend 1 /ColorTransform 1 /HSample [1 1 1 1] /VSample [1 1 1 1]>> >> setdistillerparams <</GrayImageDict <</QFactor 0.25 /Blend 1 /ColorTransform 1 /HSample [1 1 1 1] /VSample [1 1 1 1]>> >> setdistillerparams <</ColorACSImageDict <</QFactor 0.25 /Blend 1 /ColorTransform 1 /HSample [1 1 1 1] /VSample [1 1 1 1]>> >> setdistillerparams <</GrayACSImageDict <</QFactor 0.25 /Blend 1 /ColorTransform 1 /HSample [1 1 1 1] /VSample [1 1 1 1]>> >> setdistillerparams" -f "C:\Users\XXX\AppData\Local\Temp\PDF24\2304718_654593741_0.ps" -c "[ /Creator (PDF24 Creator) /DOCINFO pdfmark"
----------------

 

 

[spheron]

Hello Stefan,

perhaps you can try to install V9.0.2. (MSI) on a clean Windows, update to V9.0.3 MSI and then Update to V9.0.5.

In V9.0.3 you made changes in/with Ghostscript, maybe there is the cause of the problem...

Greets
Marco

[spheron]

Hello Stefan,

the output of the debug log is the following:

================
"C:\Program Files (x86)\PDF24\gs\bin\gswin32c.exe" -dSAVER -dBATCH -dNOPAUSE -sDEVICE=pdfwrite -dPDFSETTINGS=/prepress "-sOutputFile=C:\Users\XXX\AppData\Local\Temp\PDF24\389468_4022573242_0.pdf" -dCompatibilityLevel=1.7 -dAutoRotatePages=/PageByPage -dEmbedAllFonts=true -dSubsetFonts=true -dProcessColorModel=/DeviceRGB -dColorConversionStrategy=/LeaveColorUnchanged -dPreserveAnnots=true -dAutoFilterColorImages=true -dAutoFilterGrayImages=true -dAutoFilterMonoImages=true -r300 -dColorImageResolution=300 -dGrayImageResolution=300 -dMonoImageResolution=300 -dDownsampleColorImages=true -dColorImageDownsampleType=/Bicubic -dColorImageDownsampleThreshold=1.0 -dDownsampleGrayImages=true -dGrayImageDownsampleType=/Bicubic -dGrayImageDownsampleThreshold=1.0 -dDownsampleMonoImages=true -dMonoImageDownsampleType=/Subsample -dMonoImageDownsampleThreshold=1.0 -dPassThroughJPEGImages=false -c " <</ColorImageDict <</QFactor 0.25 /Blend 1 /ColorTransform 1 /HSample [1 1 1 1] /VSample [1 1 1 1]>> >> setdistillerparams <</GrayImageDict <</QFactor 0.25 /Blend 1 /ColorTransform 1 /HSample [1 1 1 1] /VSample [1 1 1 1]>> >> setdistillerparams <</ColorACSImageDict <</QFactor 0.25 /Blend 1 /ColorTransform 1 /HSample [1 1 1 1] /VSample [1 1 1 1]>> >> setdistillerparams <</GrayACSImageDict <</QFactor 0.25 /Blend 1 /ColorTransform 1 /HSample [1 1 1 1] /VSample [1 1 1 1]>> >> setdistillerparams" -f "C:\Users\XXX\AppData\Local\Temp\PDF24\379640_1785970467_1.ps" -c "[ /Creator (PDF24 Creator) /DOCINFO pdfmark"
----------------

As described above from different users: the directory "bin" in C:\Program Files (x86)\PDF24\gs\ doesnt exist.

If i install the V9.0.2 then C:\Program Files (x86)\PDF24\gs\bin\ exists...

Greetings
Marco

 

[spheron]

Hello Stefan,

tried upgrade with the V9.0.5 MSI Version... Results in the same error as described above at printing a word document ("Error creating final PDF file")

Greetings
Marco

 

[spheron]

Hello Stefan,

install V9.0.2 via MSI:

msiexec.exe /I "pdf24-creator-9.0.2.msi" /qn /L* "c:\windows\temp\pdf24_install.log" AUTOUPDATE=No DESKTOPICONS=No FAXPRINTER=No REGISTERREADER=No

V9.0.2 is working normal.

After that, reboot and install V9.0.4 (MSI) with the same command.

This results (for me) in the error message you see in the first post.

Greetings
Marco

[spheron]

Hello @all,

are there any news on this? We stuck on V9.0.2 as of this error with the MSI Installer. Should we use the EXE Installer?

Greetings
Marco

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